Booking Terms and Conditions

1. Scope of service

DriveOnPort provides private (non-shared) transfers between your chosen airport and a destination, hotel or address. Only your group travels in the vehicle.

The vehicle class is guaranteed; a specific make or model is not. Images are for illustration and a similar vehicle of the same class may be assigned.

2. Booking and confirmation

When we receive your booking request you are given a booking number. Our team checks the details and then confirms your booking.

The passenger is responsible for entering correct and complete details (name, phone, flight number, date, time and address). DriveOnPort cannot be held liable for delays or problems caused by incorrect information.

Transfers can be booked at least 2 hours in advance. For shorter notice, please contact us.

3. Prices

Prices are per vehicle, not per person, and are the fixed price shown when booking. Traffic, road works or flight delays do not change the price.

Prices include taxes, motorway and bridge tolls, parking and the driver service.

For round-trip bookings, the transfer fare and any selected extras are charged separately for each direction.

4. Payment

No prepayment is taken when booking. The total amount is paid to the driver in cash during the transfer.

Prices are in euros (€).

5. Changes and cancellation

Cancellations and changes are free of charge up to 24 hours before the transfer time.

For cancellations made less than 24 hours before the transfer, or if the passenger does not show up at the meeting point, the full transfer fare may be charged.

Please send change and cancellation requests with your booking number by email, phone or WhatsApp.

6. Meeting and waiting times

For airport pickups your driver tracks your flight and waits at arrivals with a sign showing your name. There is no extra charge for flight delays.

For airport pickups, waiting is free for up to 60 minutes after landing (90 minutes for VIP vehicles). For hotel and address pickups the waiting time is 15 minutes.

If the waiting time expires and the passenger cannot be reached, the transfer is considered completed.

For trips to the airport, please choose a pickup time that leaves enough time before your flight (at least 2 hours for domestic and 3 hours for international flights).

7. Luggage and special requests

Passenger and luggage capacity is shown for each vehicle class when booking. Excess or oversized luggage (bicycles, golf bags, wheelchairs, etc.) must be mentioned in the notes.

Extras such as baby and child seats must be selected when booking; later requests are subject to availability.

8. Passenger responsibilities

Smoking is not allowed in the vehicle. Seat belts must be worn.

Passengers are liable for damage caused to the vehicle or the driver. The driver may end the service if safety is at risk.

9. Liability

DriveOnPort is not liable for delays caused by circumstances beyond its control such as weather, accidents, road closures or decisions of the authorities.

We will do our best to help with items left in the vehicle, but accept no liability for them.

10. Personal data

The personal data you share when booking is processed only to provide the transfer service and to contact you, in accordance with applicable law (KVKK / GDPR), and is not shared with third parties for marketing.

11. Contact

For any questions, contact us at [email protected] or +90 551 500 21 95.